Webos: AppCatalog Installs fails sometimes?

[spacefractal]

I got both 0 as well 5 stars on Greedy Mouse (which mean the game does run nice).

m are NOT concerned about getting 0 stars, because they dosent count to the total been seen to users, only for internal stats.

Howover does some know why this happens? Im pretty sure its not a issue glbasic, but more AppCatalog got corrupted something?

Buts im are more concern why its wont install correctly sometimes.

[Ian Price]

The AppCatalog is both terribly broken and used by complete idiots. HP can fix the Catalog (if they wanted). Unfortunately they can't fix the idiots.

As for installation - that is often a webOS/net problem where the game doesn't download properly or webOS gets it's knickers in a twist. Repeated tries often succeed and again, this is unlikely to be a GLB problem as HP do actually test to ensure the package you sent works on the hardware you specified. If a user is using a customised version of webOS or some unofficial libraries or is doctored in some way, then apps can and do fail. Again, this is down to the user.

BTW - 0 stars DO affect your ratings - they don't decrease the overall score, but they don't increase it either, which can affect sales. Zero stars don't have a negative affect or a positive one.

[MrTAToad]

It would probably be an idea to put in your description something like : "Running this program on a device modified from HP specifications may produce detrimental effects whilst playing"

[spacefractal]

I thinks its a good idea. Its very annoying when they dont contact me or trying that. They have also not mention which systems is run with.

I threat 1 star ratings is much worse than 0 star rating, but I have only got 0 or 5 stars rating for that game.

Yes I also thinks Gernot can do nothing about this, and I was just wrote why its could been happens. So its nowhere bug (and why I posted here and not in bug forum).

[Ian Price]

I wouldn't ignore 0 star ratings - it means that the purchaser doesn't feel that there is anything worth contributing to your overall rating - this is actually worse than leaving negative feedback. You are not pleasing them in some way, so they are not leaving adequate/any quantifiable feedback.

1 and 2 star feedback indicates that the person is unhappy for a reason - even if it's an unrealistic reason or nothing you can do anything about. 3,4 and 5 stars indicate the person is either very happy, or that there appear to be minor niggles that don't generally affect enjoyability or that the app is good, but not to the person's own tastes. You don't know what to assume with a zero star rating, hence I personally feel that there is an issue that the purchaser isn't prepared to talk about. And unless you can discover what that problem is you can't address it.

You appear to be using feedback incorrectly - feedback shouldn't be used just to boost your ego, but to provide valid and identifiable evidence that what you are providing is being enjoyed by the user and that their faith in buying your app was a worthwhile one. Use feedback constructively - often negative feedback enables you to provide a better app than positive as reasons are generally given when negative, but not positive.

ie.
+'ve - This is ACES
-'ve - This sucks. The controls are awful the graphics are shit the music is terrible. Not worth $1.00

The negative feedback tells you a lot more. And with that information you can improve your app.

Unfortunately most people don't even bother to leave feedback, so ascertaining what works and what doesn't is difficult.

[spacefractal]

Of course I also want critic, it's just annoying as I can do nothing do no feedback. With one star, the game have been installed correctly, but the user diddent like that. here I need well writing feedback so I can look what happens and why.

In jungool we did also got some negative feedback, but some of those negative feedback was also well writin and something we could use.

I just more what installs sometimes fail which is never good and then leave with 0 star rating without comment or contact me. Same did also happens on the android version when assets copy failed and user closed down under copying. If that happens the game could never start. It's can still been happens in v11, but That why I use my own assets loading than the internal use fail.

[Ian Price]

I've already discussed the installs issue - it's not anything GLB related. If you look on the forums you'll see that this happens quite often, even with non-GLB software. HP just plain sucks. They were half-arsed about webOS before they killed the Pre etc. Now they care even less.