GLBasic forum

Main forum => FAQ => Topic started by: Kitty Hello on 2007-Sep-10

Title: I Purchased - Where is my License Code?
Post by: Kitty Hello on 2007-Sep-10
unfortunately there has been problems with license keys in the past time. Usually you will be sent a license key within 48 hours from your payment time on. In most cases it's just an hour or so.
However, after 2 days there's something wrong. Please check spam filters to allow mails from glbasic.com.
Check, if the email address you specified is correct - maybe there is a typo.
If there's more than 3 days from your order without a message, please come to this forum and post about it.

[edit]
If you don't get a code within 15 minutes now, there's something wrong with your or my email server.
Once you got the payment response from PayPal or ShareIt, you definitely should have a license key.
If you can't log into the forum, you experience the same problem. Please use the web form to send a message, leaving an alternative email address to reply to you.
Title: I Purchased - Where is my License Code?
Post by: loganite on 2008-Jan-28
Hi,

I placed order 182149485 on saturday night (26th Jan) but have not got my license code yet.
Title: I Purchased - Where is my License Code?
Post by: Kitty Hello on 2008-Jan-28
Sorry, I was ill over the weekend.
Title: I Purchased - Where is my License Code?
Post by: loganite on 2008-Jan-28
Hello,
I am sorry to hear that, I hope you are feeling better. I hope it wasn't self inflicted ;-)
Title: Re: I Purchased - Where is my License Code?
Post by: iezed on 2009-May-29
I Purchased I have order number 276664765, but still I do not have the activation code. Sorry my english.
Title: Re: I Purchased - Where is my License Code?
Post by: Kitty Hello on 2009-May-29
Please allow 48 hours for the license to be sent. I sent it already, and I'm working on a method to share keys automatically. Sorry for the small delay.
Title: Re: I Purchased - Where is my License Code?
Post by: iezed on 2009-May-29
Sorry, I thought that sending it automatically  :good:.  As long as I am entitled to receive the updates? and how many computers can I install the license?
Title: Re: I Purchased - Where is my License Code?
Post by: Kitty Hello on 2009-May-29
You can use all new version with that license. I don't like trimming that.

You can install it on al of your computers. If you share with your best friend, I don't mind, either. But not over the internet with all your "freinds", please.
Title: Re: I Purchased - Where is my License Code?
Post by: iezed on 2009-May-29
Thank very much for your availability.
I won't share it over the internet, seen that the price seems reasonable  :good:
have a nice day.
Best regards, Fabrizio.
Title: Re: I Purchased - Where is my License Code?
Post by: Carakx on 2012-Apr-27
Hi, I purchased a license on April 21, but it seems my mail server has some serious issues with everything sent from glbasic.com. The emails are not even showing up in the spam folder. Here is what I tried:

I whitelisted @glbasic.com and @*.glbasic.com in my spam filter and used the contact form to request the license key again. I still didn't receive a reply. (I think that was on April 24.)

This evening I tried to register a forum account called "Carak" with the same email address, but I don't receive the activation email, no matter how many times I ask the forum to re-send it.

My mail server is located at all-inkl (kasserver.com), which seems to be the same provider glbasic.com uses. Could this be some kind of routing issue on their side?
Title: I Purchased - Where is my License Code?
Post by: Kitty Hello on 2012-Apr-28
I got the mails back. They were rejected. I'll PM you the code later. So sorry.
Title: Re: I Purchased - Where is my License Code?
Post by: Carakx on 2012-Apr-28
Hi, thanks for the reply. Can you please send me the code?
Title: Re: I Purchased - Where is my License Code?
Post by: ctillman10 on 2012-May-25
Purchased on 21May. Still have not received license key. I was using my home email but never received a verification email for forum. Changed to present email immediately received verification email. Please try sending license key to this email.  Thanks
Title: Re: I Purchased - Where is my License Code?
Post by: Kitty Hello on 2012-May-25
I sent an email to the alternative address now. Did you get it? So sorry. Some (very little - about 2 in 10 years) servers don't accept mails from glbasic.com.
Title: Re: I Purchased - Where is my License Code?
Post by: ctillman10 on 2012-May-26
Still have not received the key.  I did receive your email at the alternative email address.
Title: Re: I Purchased - Where is my License Code?
Post by: ctillman10 on 2012-May-26
Received key.  Thanks
Title: Re: I Purchased - Where is my License Code?
Post by: Ian Price on 2012-May-26
All's well that end's well. :)
Title: Re: I Purchased - Where is my License Code?
Post by: AmazingJas on 2012-Jun-12
Gernot, I've sent you a PM with my email details. Thanks.
Title: Re: I Purchased - Where is my License Code?
Post by: thomas on 2012-Sep-08
I've bought the Premium version 2 days ago  but have not received the licence Key yet.
Receipt No: 2446-3470-1776-6406

send me a PM/emails if you need more details or as a backup way of sending it to me.
I really want to start using the Premium version this weekend.

Thanks
Thomas

[edit]
sent PM
Title: Re: I Purchased - Where is my License Code?
Post by: eddhead on 2013-Feb-14
Hey Gernot, I sent a pm to you explaining my situation.
Title: Re: I Purchased - Where is my License Code?
Post by: MrTAToad on 2013-Feb-14
It may be quicker to email him...
Title: Re: I Purchased - Where is my License Code?
Post by: geekpeter on 2013-May-14
My PAYPAL Details...

8 May 2013 00:17:20 BST
Transaction ID: 4L766340AC374274Y

checked spam filters on 2 of my email accounts, my hotmail one being redirected to my gmail one, no email spotted, only my paypay confirmation.
Title: Re: I Purchased - Where is my License Code?
Post by: MrTAToad on 2013-May-14
Might be best to email him.
Title: Re: I Purchased - Where is my License Code?
Post by: lanslot on 2016-Mar-06
i'm chinese ,my english is not good,but now,i have got a trouble,i purchased,but i cannot select another target
there is two platform i can choose is Win32 and win32-dll
who can help me?and why cannot i post a new topic?
Title: Re: I Purchased - Where is my License Code?
Post by: Ian Price on 2016-Mar-06
Choose Win32 to create a Windows executable (runnable on a Windows pc).

I don't know why you couldn't create a new topic.
Title: Re: I Purchased - Where is my License Code?
Post by: lanslot on 2016-Mar-06
Choose Win32 to create a Windows executable (runnable on a Windows pc).

I don't know why you couldn't create a new topic.
how do i export to android?
there is no "Android" i can choose
Title: Re: I Purchased - Where is my License Code?
Post by: Ian Price on 2016-Mar-06
You have to download the Android extension separately - it's to reduce the size of the download package so that people only download what they want/need.

The instructions on the download page aren't particularly good, but you can download all extensions here - http://www.glbasic.com/platform/v14/

Title: Re: I Purchased - Where is my License Code?
Post by: lanslot on 2016-Mar-06
You have to download the Android extension separately - it's to reduce the size of the download package so that people only download what they want/need.

The instructions on the download page aren't particularly good, but you can download all extensions here - http://www.glbasic.com/platform/v14/
thank you for your help.!   :)
Title: Re: I Purchased - Where is my License Code?
Post by: Ian Price on 2016-Mar-06
You're welcome and welcome to the forum, BTW :)
Title: Re: I Purchased - Where is my License Code?
Post by: saboteur2 on 2016-Apr-08
Hello.

I am a new GLBasic user. I purchased GLBasic 2 days ago and didn't received my key yet, and I even can't register in the forum with the mail I purchased GLBasic. I don't know if it is because my mail is from hotmail, but the spam folder is empty.

Is the shop working or GLBasic inactive? It take so long time?

Thanks.
Title: Re: I Purchased - Where is my License Code?
Post by: Ian Price on 2016-Apr-08
The shop is working and the GLB community is active, however Gernot (Kitty Hello) has to send all codes manually. PM Kitty Hello and he'll sort you out :)
Title: Re: I Purchased - Where is my License Code?
Post by: saboteur2 on 2016-Apr-08
I'll wait then. Thank you.
Title: Re: I Purchased - Where is my License Code?
Post by: Ian Price on 2016-Apr-08
Don't just wait - let Kitty Hello know directly - he might miss your post. Private Message him with your details. :)
Title: Re: I Purchased - Where is my License Code?
Post by: msdos622wasfun on 2016-Jun-16
Hi everyone.  New user here.  I purchased GLBasic yesterday afternoon via PayPal but I have not received my license key yet.  I have sent a private message to Kitty Hello and also via the Contact form on the GLBasic website.  Should I simply exercise a little bit more patience and assume the key will be sent soon?  Any advice would be appreciated, thanks.
Title: Re: I Purchased - Where is my License Code?
Post by: Ian Price on 2016-Jun-16
You're probably best PMing. Gernot is pretty busy and perhaps has missed your payment confirmation. A PM usually get the ball rolling :)

Welcome, BTW :)
Title: Re: I Purchased - Where is my License Code?
Post by: msdos622wasfun on 2016-Jun-17
Okay, thanks.  I'll give it a little more time and send another message if I don't hear anything soon.
Title: Re: I Purchased - Where is my License Code?
Post by: Kitty Hello on 2016-Jun-17
I sent a pm. Can you please have a look at your mailserver why it refused to accept two mails from glbasic.com?
Title: Re: I Purchased - Where is my License Code?
Post by: msdos622wasfun on 2016-Jun-17
Thank you for your response and my code.  I wish I had an answer as to why there was an issue or why it was blocked.  My sbcglobal e-mail address is obviously a Yahoo e-mail address which I've had for many years now, and I don't ordinarily have this problem.  As far as settings for the server, the setup is fairly plug-and-play with the OS I'm using, Windows 10, because all I had to do was just type in my e-mail address when I set up the mail client and it did all the setup for me.  I did a few searches just now on possible issues with Yahoo blocking e-mail, but found no real answers.  If it helps any, my incoming e-mail server as it's displayed in the Win10 e-mail client is winmo.imap.mail.yahoo.com:993:1, and the options for requiring SSL are checked and turned on.  And additionally, I did not see any e-mails from glbasic.com in my spam folder.
Title: Re: I Purchased - Where is my License Code?
Post by: Jeff4500 on 2017-Feb-06
Hi.  My Name is Jaffar Sidek Ahmad And I purchased GlBasic premium a few days ago.  Unfortunately, I haven't got my license yet.  Please help.   Thanks.

[EDIT] Ian. Removed email address.
Title: Re: I Purchased - Where is my License Code?
Post by: Ian Price on 2017-Feb-06
PM Kitty Hello; he'll sort you out :)

I've removed your email address from your post - the internet is full of spammers and nutters.
Title: Re: I Purchased - Where is my License Code?
Post by: lanslot on 2017-Feb-07
sorry admin, i forget my license and i was clear my e-mails,how can i get my license again?
Title: Re: I Purchased - Where is my License Code?
Post by: erico on 2017-Feb-07
The above yours should fix it up.